1. Scope of Application

These General Terms and Conditions (hereinafter "Terms") govern all contractual relationships between TB Cleaning GmbH (hereinafter "the Company", "we", "us" or "our"), a limited liability company duly registered in the Commercial Register of the Canton of Zürich under number CH-020.4.079.366-3, with its registered office at Schaffhauserstrasse 550, 8052 Zürich, Switzerland, and any natural or legal person (hereinafter "the Client") who requests, books or receives cleaning services from the Company.

By requesting a quote, confirming a booking, or accepting the services provided by the Company, the Client expressly acknowledges and accepts these Terms in their entirety. Any general terms and conditions of the Client that conflict with or deviate from these Terms shall not apply unless explicitly accepted in writing by the Company.

2. Services Offered

The Company is active in the sector of building cleaning and provides professional cleaning services, including but not limited to:

• Regular and one-time residential cleaning;
• Commercial and office cleaning;
• Move-in and move-out cleaning (including handover-guarantee cleaning);
• Construction and post-renovation cleaning;
• Window cleaning;
• Carpet, upholstery and floor deep-cleaning;
• Any additional cleaning services expressly agreed between the parties.

The specific scope of services to be rendered shall be defined in the individual quote, booking confirmation or service agreement entered into between the Company and the Client.

3. Conclusion of the Contract

Quotes issued by the Company are non-binding unless expressly stated otherwise. A binding contract is concluded only when the Company confirms the booking in writing (by email, message or signed agreement) or commences the performance of the services with the Client's consent.

The Client is responsible for providing accurate and complete information regarding the location, scope and conditions of the work to be performed. Any discrepancy between the information provided and the actual conditions at the service location may result in an adjustment of the price and/or the schedule.

4. Prices and Payment Terms

All prices are quoted in Swiss Francs (CHF). Unless otherwise stated, prices are inclusive of Swiss Value Added Tax (VAT) at the applicable statutory rate. Travel costs, parking fees, special equipment and consumables may be invoiced separately where applicable.

Invoices are payable within thirty (30) days from the invoice date, without deduction, to the bank account indicated by the Company. For one-time services, the Company reserves the right to request payment in advance or upon completion of the service.

In the event of late payment, the Client shall be in default without further reminder upon expiry of the payment term, in accordance with article 102 of the Swiss Code of Obligations. The Company is entitled to charge default interest at a rate of 5 % per annum, as well as a reminder fee of CHF 20.- per reminder issued. The Company further reserves the right to claim compensation for any additional damage caused by the delay.

5. Cancellation and Rescheduling

Cancellation or rescheduling of a confirmed booking must be communicated to the Company in writing (by email or message) as early as possible. The following cancellation fees shall apply, unless otherwise agreed in writing:

• More than 48 hours before the scheduled start: free of charge;
• Between 48 and 24 hours before the scheduled start: 50 % of the agreed price;
• Less than 24 hours before the scheduled start, or in case of no-show: 100 % of the agreed price.

If the Company is unable to perform the service due to reasons attributable to the Client (e.g. denied access to the premises, absence of utilities such as water or electricity), the full agreed price shall remain due.

6. Client Obligations

The Client shall ensure that:

• Access to the premises is granted at the agreed date and time;
• Water, electricity and adequate lighting are available at the service location;
• Fragile, valuable or sensitive objects are removed, secured or clearly identified prior to the commencement of the service;
• Any specific instructions, safety risks or particularities of the premises are communicated to the Company in advance;
• Pets, where present, are kept in a safe area that does not interfere with the performance of the service.

Failure to comply with these obligations may result in additional charges, partial performance, or cancellation of the service at the Client's expense.

7. Performance of Services and Complaints

The Company undertakes to perform all services with the diligence and professional standards customary in the Swiss cleaning industry. The Company is entitled to engage qualified subcontractors for the performance of the services, while remaining responsible for their work towards the Client.

The Client is required to inspect the result of the service immediately upon completion or, in the case of recurring services, within a reasonable period. Any defects or complaints must be notified to the Company in writing within seventy-two (72) hours from the completion of the service. Notifications received after this period shall be deemed accepted and the service approved.

Where a justified complaint is timely raised, the Company shall, at its sole discretion, remedy the defect by performing a follow-up cleaning (Nachbesserung) free of charge within a reasonable time. Further claims, in particular price reduction, rescission of the contract or damages, are excluded to the extent permitted by law and only apply if the remedy fails or is refused by the Company.

8. Liability

The Company maintains professional liability insurance covering damage caused negligently to the Client's property in the course of the performance of the services.

The Company shall only be liable for damages caused by gross negligence or wilful misconduct on the part of itself, its employees or its auxiliaries. Liability for slight negligence is excluded to the fullest extent permitted by Swiss law.

The Company shall not be liable for:

• Pre-existing damage, normal wear and tear, or stains and defects that cannot be removed with standard cleaning techniques;
• Damage to objects that were defective, fragile or improperly secured prior to the service;
• Indirect, consequential or immaterial damage, including loss of profit;
• Damage resulting from inaccurate or incomplete information provided by the Client.

Any claim for damages must be reported to the Company in writing within seventy-two (72) hours of becoming aware of the damage, and in any case no later than five (5) days after completion of the service.

9. Data Protection

The Company processes personal data of the Client in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR). Personal data is collected and processed solely for the purposes of providing the services, managing the contractual relationship, invoicing, and complying with legal obligations.

The Client has the right to access, rectify, delete or restrict the processing of their personal data, and to object to its processing, by contacting the Company at hello@tbcleaning.ch. The Company does not sell personal data to third parties and only shares it with service providers strictly necessary for the performance of the contract.

10. Confidentiality

The Company and its personnel undertake to treat as confidential all information of which they become aware in the course of the performance of the services, in particular information concerning the Client's premises, personal life or business activities. This obligation remains in force after the termination of the contractual relationship.

11. Force Majeure

Neither party shall be liable for any failure or delay in the performance of its obligations resulting from circumstances of force majeure, including but not limited to natural disasters, pandemics, governmental measures, strikes, fires, floods, or any other unforeseeable event beyond the reasonable control of the affected party. The affected party shall inform the other party without delay and the obligations shall be suspended for the duration of the event.

12. Term and Termination

Contracts for one-time services terminate upon proper performance of the agreed service and payment of the corresponding invoice.

Contracts for recurring services (e.g. weekly, bi-weekly or monthly cleaning) are concluded for an indefinite period and may be terminated in writing by either party with a notice period of one (1) month to the end of a calendar month, unless otherwise agreed in writing.

The right of either party to terminate the contract with immediate effect for important reasons (wichtige Gründe) within the meaning of Swiss law remains reserved.

13. Amendments to the Terms

The Company reserves the right to amend these Terms at any time. Amendments shall be communicated to the Client in writing and shall be deemed accepted unless the Client objects in writing within thirty (30) days of notification. For ongoing contracts, the version of the Terms in force at the time of conclusion of the contract shall apply, subject to any duly notified amendments.

14. Severability

Should any provision of these Terms be or become invalid, illegal or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic intent of the original.

15. Governing Law and Jurisdiction

These Terms and any contractual relationship between the Company and the Client shall be governed exclusively by Swiss substantive law, to the exclusion of any conflict-of-laws rules and of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Exclusive place of jurisdiction: Zürich, Switzerland.

1. Introduction

TB Cleaning GmbH (hereinafter "TB Cleaning", "we", "us" or "our"), a limited liability company duly registered in the Commercial Register of the Canton of Zürich under number CH-020.4.079.366-3, with its registered office at Schaffhauserstrasse 550, 8052 Zürich, Switzerland, is committed to protecting the privacy and personal data of its clients, website visitors, prospects and business partners.

This Privacy Policy describes how we collect, use, store, share and protect personal data, as well as the rights you have in relation to your data. It applies to all data processing activities carried out by TB Cleaning, in particular through our website, our communication channels (email, telephone, messaging applications), our quotation and booking processes, and the performance of our cleaning services.

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and its Ordinance (DPO), and, where applicable, in accordance with the European General Data Protection Regulation (GDPR).

2. Data Controller

The controller responsible for the processing of your personal data within the meaning of the FADP and the GDPR is:

• Company: TB Cleaning GmbH
• Address: Schaffhauserstrasse 550, 8052 Zürich, Switzerland
• Phone: +41 76 447 83 35
• Email: hello@tbcleaning.ch
• Commercial Register No.: CH-020.4.079.366-3

For any question regarding this Privacy Policy or the processing of your personal data, please contact us at hello@tbcleaning.ch.

3. Categories of Personal Data Collected

Depending on your interaction with us, we may process the following categories of personal data:

• Identification and contact data: first name, last name, postal address, email address, telephone number.
• Service-related data: address of the premises to be cleaned, type of property, size, access instructions, preferred dates and times, specific cleaning requirements.
• Contract and billing data: agreed services, prices, invoices, payment data, bank details (where provided), payment history.
• Communication data: content of emails, messages, telephone calls and any other correspondence exchanged with us.
• Website and technical data: IP address, browser type and version, operating system, date and time of access, pages visited, referring URL, and similar log information.
• Marketing data: preferences regarding communications, responses to surveys, feedback and reviews.

We do not knowingly collect data from minors under the age of 16.

4. Purposes and Legal Basis of Processing

We process personal data for the following purposes and on the following legal bases:

• Provision of services: to prepare quotes, perform contracts, schedule cleaning services, manage client relationships and provide support. Legal basis: performance of a contract.
• Invoicing and payment: to issue invoices and process payments. Legal basis: performance of a contract and legal obligation.
• Legal and tax obligations: to comply with statutory obligations applicable in Switzerland. Legal basis: legal obligation.
• Communication: to respond to inquiries and send service-related information. Legal basis: performance of a contract or legitimate interest.
• Marketing: to send newsletters or satisfaction surveys. Legal basis: consent or legitimate interest.
• Website operation and security: to operate and secure our website. Legal basis: legitimate interest.

5. Cookies and Similar Technologies

Our website uses cookies to ensure its proper functioning and improve the user experience. You can manage your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Disclosure of Personal Data to Third Parties

We do not sell your personal data. We may disclose your data to the following categories of recipients: authorised personnel, service providers and subcontractors (IT, hosting, payment processors), authorities and public bodies (where legally required), and professional advisors.

7. International Data Transfers

Personal data is generally stored and processed within Switzerland or the European Economic Area (EEA). If transferred outside these regions, we ensure appropriate safeguards are in place in accordance with legally recognised mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements (generally 10 years for client and contract data under Swiss law).

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure or loss. Despite our efforts, no method of transmission is fully secure.

10. Your Rights

You have the right of access, rectification, erasure, restriction of processing, objection, data portability, and the right to withdraw consent. To exercise any of these rights, please contact us at hello@tbcleaning.ch.

11. Automated Decision-Making

We do not carry out any automated individual decision-making, including profiling, that produces legal effects concerning you.

12. Links to Third-Party Websites

We are not responsible for the privacy practices or content of third-party websites linked from our site.

13. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy. The current version is identified by the date at the top of the document.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by Swiss law. Exclusive place of jurisdiction: Zürich, Switzerland.

Your satisfaction is our top priority, and we stand behind every job we do.

If you are not completely satisfied with our service, or if any aspect of the work was not performed as agreed, here is what to do:

• 1
  Contact us within 24 hours of service completion via WhatsApp (+41 76 447 83 35) or by phone.
• 2
  Tell us what's not right - a quick message or photo is enough.
• 3
  We come back promptly, free of charge, to re-clean the affected areas until the result meets both your expectations and our standards.

For us, quality is non-negotiable. If something isn't right, we fix it - that simple.